ServiceNow ITSM Lead Consultant (French-speaking)

ServiceNow ITSM Lead Consultant (French-speaking)

About us

Our purpose is to make the world more sustainable by building trust in society through innovation. As a global digital transformation partner, we work with customers to design and deliver solutions that drive enterprise-wide digitalization while contributing to the United Nations Sustainable Development Goals (SDGs).

We offer a broad portfolio of products, services, and solutions, and we collaborate closely with our clients to solve complex business and societal challenges.

Role overview

As a ServiceNow ITSM Lead Consultant, you will lead the design, development, and optimization of ServiceNow ITSM solutions. You will play a key role in shaping technical solutions, ensuring development quality, and applying best practices across the platform.

This role requires strong hands-on ServiceNow development experience, a solid understanding of ITSM processes, and the ability to validate and improve solutions using structured testing and automation.

Key responsibilities

Solution design

• Design functional and technical solutions for new features and platform enhancements

Development & configuration

• Develop and configure ServiceNow applications, workflows, and platform components
• Lead implementation, enhancement, and support activities

Development validation & quality

• Ensure fixes, updates, and new features meet defined functional and technical requirements
• Apply best practices for development, testing, and release management

Issue management

• Identify, document, and track defects and issues during development and testing phases

Testing & automation

• Use ServiceNow Automated Test Framework (ATF) to create and execute automated tests
• Support continuous improvement through structured validation and testing processes

Required skills and experience

ServiceNow expertise

• Strong knowledge of ServiceNow, with a heavy focus on IT Service Management (ITSM)
• Some exposure to IT Operations Management (ITOM) is a plus

Development & QA practices

• Experience with test management, defect tracking, development validation, and test automation

Testing tools

• Hands-on experience with ServiceNow ATF
• Experience with other automation tools such as Selenium is an advantage

Analytical skills

• Strong problem-solving skills with the ability to analyze data and recommend improvements

Profile requirements

• 6–8 years of relevant ServiceNow experience
• Background in implementation, development, and support roles
• Fluent in French and English (written and spoken)