German Speaking Support
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
Job Type | Permanent |
Location | Barcelona |
Area | Barcelona, Spain |
Sector | Call Centre/Customer ServiceIT |
Salary | €22k per year + relocation assistance |
Start Date | ASAP |
Job Ref | sm43898bar |
- Description
German Support Experts
Barcelona, Spain
€22,000 per year
Overview
We are recruiting tech savvy experts to support the users of a world leader company in technology services.
Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
As a Technical Support Expert your responsibilities will be:
- Interact with users via email, phone, and chat
- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation
Requirements
To be successful in this role you need:
- Native level of German and C1 level of English
- Previous customer facing experience (B2B or B2C)
- Prior experience in multi-channel customer support
- Experience working within a metric and target focused work environment
- Excellent listening and communication skills, written and verbal
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
Benefits
What do we offer:
- Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
- Salary: 22,000 € gross/year
- Relocation Package:
- Flight ticket
- Taxi to the airport
- Taxi from the airport in Spain to your new accommodation
- PCR test cost compensation
- Accommodation: Nice individual studio in a residence with Gym, swimming pool, cafeteria
- Support with a private Health Insurance
- Continuous training and development program
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team