German Speaking Customer Support
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| Job Type | Permanent |
| Location | Barcelona |
| Area | Barcelona, Spain |
| Sector | Call Centre/Customer ServiceIT |
| Salary | €20,671 per year + relocation assistance |
| Start Date | ASAP |
| Job Ref | sm94309430 |
- Description
German Speaking Customer Support
As a Technical Support Expert your responsibilities will be:
- Interact with users via email, phone, and chat
- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation
Job Requirements
- Native level of German and C1 level of English
- Previous customer facing experience (B2B or B2C)
- Prior experience in multi-channel customer support
- Experience working within a metric and target focused work environment
- Excellent listening and communication skills, written and verbal
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
The Job Offer
- Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
- Salary: 20.671,82 € gross/year
- Relocation Package:
- Flight ticket
- Taxi to the airport
- Taxi from the airport in Spain to your new accommodation
- PCR test cost compensation
- Accommodation: Nice individual studio in a residence with Gym, swimming pool, cafeteria
- Support with a private Health Insurance
- Continuous training and development program
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team