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2021-06-10 14:17:312021-07-17Recruitment Direct
Job TypePermanent
LocationBarcelona
LocationBarcelona, SpainBarcelonaSpainBarcelona
SectorCall Centre/Customer ServiceIT
Salary€20,671 per year + relocation assistance
Start DateASAP
Job Refsm94309430
LanguagesGerman
Description

German Speaking Customer Support

Barcelona, Spain

€20.671,82 €gross/year

As a Technical Support Expert your responsibilities will be:

  • Interact with users via email, phone, and chat
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation

Job Requirements

  • Native level of German and C1 level of English
  • Previous customer facing experience (B2B or B2C)
  • Prior experience in multi-channel customer support
  • Experience working within a metric and target focused work environment
  • Excellent listening and communication skills, written and verbal
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail

The Job Offer

  • Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
  • Salary: 20.671,82 € gross/year
  • Relocation Package:
    • Flight ticket
    • Taxi to the airport
    • Taxi from the airport in Spain to your new accommodation
    • PCR test cost compensation
    • Accommodation: Nice individual studio in a residence with Gym, swimming pool, cafeteria
    • Support with a private Health Insurance
  • Continuous training and development program
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development

Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

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