Polish Speaking Customer Service
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| Job Type | Permanent |
| Location | Valletta |
| Area | Malta, Malta |
| Sector | Call Centre/Customer Service |
| Salary | €15k - 15.6k per year |
| Start Date | ASAP |
| Job Ref | sm61223mal |
- Description
Polish Speaking Customer Service Agent
Malta
€15,000 per year + bonus = OTE €15,600 per year
Your Role and Responsibilities:
- Supporting users and answering their questions via email.
- Reviewing and moderating ads and user-profiles, with high accuracy at a fast pace.
- Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.
- Collaborating with your team members.
- Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears and you know the users the best!
- Giving input on improvements of publication rules to improve user experiences.
Experience Required
- Fluent in Polish and have good knowledge of English.
- Flexible and able to make quick decisions in a dynamic environment.
- Conscientious and reliable – commitment is one of our core values!
- Eagle-eyed with great attention to details.
- Caring about people – you will be working with securing the online safety our customers and their users.
- Ideally interested in marketplaces, shared economy and new technology.
- Previous experience in content moderation, customer care and/or online business is a plus
Ideally candidates will already be in Malta as there is no relocation assistance