Dutch-Speaking Customer Service Representative

Dutch-Speaking Customer Service Representative

Porto, Portugal

Ready for a new adventure in Porto? If you speak Dutch fluently and enjoy helping people, this could be your next move.

We’re looking for motivated Dutch-speaking professionals to join a growing customer service team supporting drivers and transport companies across the Netherlands. You’ll work in an international environment while living in one of Europe’s most vibrant cities.

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What You’ll Do

You’ll be the first point of contact for drivers, transport companies, and logistics partners. Your role is to provide clear answers, practical solutions, and professional support through phone and email.

Your daily work will include:

• Assisting drivers and logistics companies with road-related questions across the Netherlands

• Handling customer inquiries via phone and email

• Supporting revenue and debt collection processes

• Promoting additional services when relevant

• Ensuring high-quality, customer-focused communication

Every day is different, and you’ll play a key role in keeping transport operations running smoothly.

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What We Offer

Salary Options:

• €1,509 gross per month

or

• €1,250 gross per month + private room in a shared apartment for the duration of your contract

International work environment

Opportunities to grow within the company

The chance to live and work in Porto

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Training & Onboarding

Your journey starts with a 15-day training program (8 hours per day), where you’ll gain everything you need to succeed:

• Integration into the team

• Training on internal systems and tools

• In-depth product and service knowledge

• Customer communication training (phone, email, chat)

• Supervised on-the-job practice

The training period is compensated proportionally. After successfully completing training, you’ll sign your official employment contract.

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Working Schedule

• 40 hours per week

• 8-hour shifts + 1-hour lunch break

• Rotational shifts covering 24/7 operations

Flexibility is important, as the role operates around the clock.

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Who We’re Looking For

• Fluent Dutch speaker (written and spoken)

• Comfortable communicating via phone and email

• Customer-focused and solution-oriented

• Responsible and reliable

• Open to working rotational shifts

Previous customer service experience is a plus, but motivation and a positive attitude matter just as much.

REQUIREMENTS

Who We’re Looking For

• Fluent Dutch speaker (written and spoken)

• Comfortable communicating via phone and email

• Customer-focused and solution-oriented

• Responsible and reliable

• Open to working rotational shifts

Previous customer service experience is a plus, but motivation and a positive attitude matter just as much.