French, Spanish and English Speaking Customer Service - Finance
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| Job Type | Permanent |
| Location | Lisbon |
| Area | Lisbon, Portugal |
| Sector | Call Centre/Customer Service |
| Salary | €16,658 per year + health insurance |
| Start Date | ASAP |
| Job Ref | sm6567lis |
- Description
French, Spanish and English Speaking Customer Service - Finance related
Lisbon, Portugal
€16,658 per year including meal allowance + health insurance provided
Our client based in Lisbon is recruiting for a Customer Service advisor who speaks fluent French, Spanish and English.
This role is a Monday to Friday, between 7h30 and 17h30
This role can be remote anywhere in Portugal, candidates should have customer service experience and ideally some finance knowledge although not essential.
Job Duties
- Facilitate resolution of open receivables by review of coding, product, contract, payment agreement, fee schedule and/or authorization terms.
- Address denial and partial payment of invoices both timely and accurately through appropriate collection workflow processes.
- Diagnosis and report to management customer issues with regards to rejection trends and denials, working to improve end-to-end business processes.
- Interact with internal and external customers to resolve billing, cash and claim discrepancies.
- Maintain accurate documentation of claim file activities.
- Address accounts receivable inquiries.
- Maintaining positive customer relationships;
- Availability to work in shifts Monday to Friday;
- Excellent listening and communication skills;
- Positive attitude and team spirit;