Arabic Speaking Developer Support Agent

Arabic Speaking Developer Support Agent

Lisbon, Portugal

€1093/month + free accommodation in shared company-rented apartments OR €1306/month without accommodation.

Candidates must speak Arabic and English and have work permission to work in Portugal already in place ie EU passport OR Portuguese Residence Card.

Overview

As an Operations Customer Expert I in our Application Developer Support team, you will play a key role in providing technical and policy-related support to developers using our technology client’s platforms via e-mail e chat. Based at our Lagoas Park site in Oeiras, you will manage escalations, communicate complex issues in a clear manner, and ensure that

developer concerns are addressed with empathy and adherence to guidelines.

What You Should Have

• 1–2 years of relevant experience in technical support or developer relations.

• BA/BS degree or 2 additional years of relevant work experience in lieu of degree.

• Demonstrated experience in written communication and customer-facing support.

• Analytical and troubleshooting skills with a proactive problemsolving mindset.

• Familiarity with Google’s developer platforms and strong policy comprehension.

• Excellent written and verbal communication skills.

• Capability to thrive in a fast-paced environment with multiple competing priorities.

Required Soft Skills

• Collaboration: Strong team player, able to work effectively with peers and other teams.

• Organization: Ability to manage tasks, priorities, and communication channels efficiently.

• Empathy: Ability to understand developer perspectives and deliver empathetic solutions

Job Duties

Your Responsibilities

• Manage and resolve all escalations/appeals from developers regarding actions taken on their applications.

• Simplify complex technical and policy-related issues to provide clear summaries over email, chat, and ticketing systems.

• Conduct detailed research and apply advanced comprehension to provide accurate, policy-compliant resolutions.

• Exhibit strong communication skills and in-depth knowledge of app store policies to represent the developer perspective effectively.

• Review, curate, and maintain developer-facing data and documents to ensure consistency and quality.

• Understand and communicate complex technical concepts such as APIs, APKs, Bootloader, Doze, NFC, etc.

• Proofread and edit documents to maintain professional standards suitable for publishing.

• Collaborate with team members and cross-functional partners to resolve complex cases.

This role may require mastering policies through certification and  regular testing. Success in this role involves a balance of technical know-how, policy understanding, and clear, effective communication

Working Hours

The work schedule consists of 40 hours per week, with 8 hours per day and an additional 1-hour lunch break.

Shifts follow a rotational pattern from Monday to Friday, including public holidays, with working hours between 7:00 AM and 7:00 PM.