Hebrew Speaking Customer Service

Hebrew Speaking Customer Representative

Barcelona, Spain

Basic Gross Salary €22,500 + up to €1200 a year bonus

Our client is recruiting for Hebrew speakers to work on behalf of their client, shifts on a rotational basic Monday to Saturday between the hours of 9am to 8pm.

Main tasks

• Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Escalate potential service issues initially with Mentor
• To follow all the processes and procedures of the project
• Ensure contractual SLA is maintained
• Provide cover for other Agents in their absence, either within the same team or across teams
• Liaise with Supervisors/ Mentors on specific projects where requested
• To understand and comply with administrative duties including holiday, sickness and overtime
• To attend regular Team Meetings
• To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Requirements

• Fluent English plus the language required for the market at a native level
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus
• Good disposition to work in a customer service environment
• Customer care skills – ability to listen to and understand the customers’ need
• Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
• Candidates must already have work permission for Spain ie EU passport or Spanish work permit.