Danish Speaking Customer Service Representative - Travel related

Danish Speaking Customer Service Representative
Barcelona, Spain
€22,249 euros gross per year

Overview
We are looking for a Danish speaking Customer Service Representative to support a leading global travel company. You will help international travelers and accommodation partners by handling inquiries, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities

• Respond to customer questions by phone and email.
• Understand customer needs and provide clear, accurate information.
• Support travelers and accommodation suppliers with service, payment, and technical issues.
• Follow set processes and maintain high service standards.
• Mediate between customers and partners when needed.

Requirements

• Danish at C2 level and strong English.
• Confident communication skills, written and spoken.
• Comfortable using Office 365, CRM tools, and internal platforms.
• Problem solving mindset and a positive, steady attitude.
• Goal driven and adaptable to changing priorities.
• Interest in accommodation or travel platforms.
• Experience in customer service or a contact center is an advantage.

Desirable Skills

• Process improvement.
• Collaboration and teamwork.
• Clear, effective communication.
• Emotional intelligence.
• Open minded approach.
• Critical thinking.
• Solution oriented mindset.
• Proactive, entrepreneurial attitude.

What We Offer

• 38.5 hour weekly contract, Monday to Sunday, with two days off.
• Rotating shifts between 09:00 and 20:00.
• Temporary contract with the option to move to a permanent one.
• 27 working days of holiday per year.