Latvian Speaking Customer Support
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| Job Type | Permanent |
| Location | Athens |
| Area | Athens, Greece |
| Sector | Call Centre/Customer Service |
| Salary | €14k - 16k per year + relocation assistance |
| Start Date | ASAP |
| Job Ref | sm73127ath |
- Description
Latvian Speaking Customer Support
Athens, Greece€1100 per month gross + up to 10% bonus of gross salary
Our client a world leader in their industry require Latvian speaking customer service advisors.
Assisting customers by phone, email and live chat.
Flight paid by client and 2 weeks hotel provided
Candidates must speak fluent Latvian and English and should have good general computer skillsListing Creation and Management: guiding merchants in creating and managing their listings.
● Listing Verification: supporting merchants into getting their istings verified and activated.
● Review Management: guiding merchants in requests related to reviews coming from customers (review removal requests, replying to customer reviews etc).
● Search ranking: educating merchants on how Search ranking works.
● Listing Reinstatement: supporting merchants in getting their suspended or disabled GMB listings reinstated.
● educating the merchants
Job Duties
- helping customers with the settings of their accounts as well as downloading and installing apps and content.
- Refund request: process refund request on behalf of the customers.
- Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues.
-Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request.
- 3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer.
- Gift Card issues: guiding customers on the usage of Gift cards
.