Estonian Speaking Customer Support
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| Job Type | Contract |
| Location | Athens |
| Area | Athens, Greece |
| Sector | Call Centre/Customer Service |
| Salary | €14k - 16k per year + flight + hotel for 2 weeks |
| Start Date | ASAP |
| Job Ref | cm33423ath |
- Description
Estonian Speaking Customer Support
Athens, Greece
Monthly salary €1100 gross (about €850 net) + production bonus up to 10% of basic salary (up to 14 month salaries a year).
Flight paid by client and 2 weeks hotel provided
Candidates must speak fluent Estonian and English and should have strong IT knowledge.Listing Creation and Management: guiding merchants in creating and managing their listings.
● Listing Verification: supporting merchants into getting their istings verified and activated.
● Review Management: guiding merchants in requests related to reviews coming from customers (review removal requests, replying to customer reviews etc).
● Search ranking: educating merchants on how Search ranking works.
● Listing Reinstatement: supporting merchants in getting their suspended or disabled GMB listings reinstated.
● educating the merchants
Job Duties
- helping customers with the settings of their accounts as well as downloading and installing apps and content.
- Refund request: process refund request on behalf of the customers.
- Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues.
-Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request.
- 3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer.
- Gift Card issues: guiding customers on the usage of Gift cards