Italian Speaking Customer Service - 6 month contract
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| Job Type | Contract |
| Location | Lisbon |
| Area | Lisbon, Portugal |
| Sector | Call Centre/Customer Service |
| Salary | €16,335 per year + relocation assistance |
| Start Date | ASAP |
| Job Ref | lis4564687 |
- Description
Italian Speaking Customer Service - 6 months
Lisbon, Portugal
€15,335 per year + relocation assistance
Job Duties
Our client requires Italian Speaking Customer Service Advisors to respond to travel related inbound customer requests , document relevant case information. Assisting customers by phone, email and live chat.
This role will be to assist customers until they are satisfied with the solution via phone, emails and live chat. Escalating issues that can’t be resolved.
Calls (Inbound and Outbound) and emails - Help the clients with: booking, doubts, upgrades and rescheduling.
Deal sometimes with claims (strikes, lateness)
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Candidate Criteria
Native level Italian and fluent English.
Good customer service experience.
Discounted room available for the 6 months.
Discounted accommodation can be provided for the first few months