Finnish Speaking Tech Support - initially home based

Finnish Technical Support -initially work at home

Dublin, Ireland

€24,900 + bonus up to €1600 a year = €26,500 per year OTE

Our client is looking for a Fluent Finnish speaker to provide tech support to clients, full training will be provided.

Role & Responsibilities:
•Provide effective and efficient first-line technical support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials)
•Deliver timely, accurate customer support with a high degree of customer service satisfaction
•Document customer interactions with accurate call logging
•Deliver technical assistance based on instruction and pre-established guidelines
•Deliver individual performance based on metrics and related targets
•Be a central part of identifying improvement opportunities
•Successfully complete training activities to maintain technical and product knowledge
•Participate in coaching and demonstrate commitment to personal improvement
•Prioritize daily tasks, prepare personal schedule and monitor/adjust to complete tasks

Requirements:
•Written and oral fluency in English and Finnish
•Excellent communication skills: verbal, written, listening, probing & reading
•Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems
•Ability to employ patience and self-control in handling irate customers
•Ability to follow proper procedures and work within established guidelines
•Analytical problem solving skills; linear and logical troubleshooting skills
•Ability to set expectations and deliver information in a positive way
•Adapts well to changing circumstances, direction, and strategy
•Keen to develop, with an ability to learn quickly and adapt in a high change environment
•Keep up to date with relevant industry technology, like to work in an environment where the pace can change but the customers always remain in focus
•Be able to work as part of a strong and collaborative team