Finnish Speaking Customer Service

Finnish Speaking Customer Service 

Lisbon, Portugal

€1269 per month + accommodation provided for contract duration

Job Description:

Our client based in Lisbon requires Finnish Speaking Customer Service Advisors

The job

You will be part of a team supporting different line of product. You will provide reactive phone, email and

chat support services with emphasis on troubleshooting, account optimization, upselling and efficient

issue resolution to our businesses clients.

The activities

Part of your daily activities will be:

• Provide optimal advice regarding different queries of the business clients;

• Create a meaningful rapport with key decision makers in the marketing industry and serve as a

consultant for their online advertising strategy;

• Understand the business goals of your clients in order to match the required online advertisement

solutions;

• Provide strategic campaign support and advertiser training to educate your clients;

• Achieve strong customer satisfaction with a focus on quality and results.

Customer Service– Minimum Requirement:

 Native level of Finnish (written and spoken);

• Excellent knowledge of MS Office Applications;

• Teamwork orientation; Strong communication skills and arguing;

• Flexibility, availability and dynamism;

• Ability to portray professionalism and work well in a team environment.

Main Duties and Responsibilities:

• Answering calls and responding to emails.

• Owning the customer query and ensuring a timely resolution and response

• Ensuring customer contact is logged and updated as appropriate (training provided)

On Offer

• 12 month contract;

• Refund of your initial flight (after 9 months with our company);

• Possibility to live in a room in a company-owned apartment in the center of Lisbon (for applicants who relocate to Lisbon);

• Excellent opportunity in a leading multinational company;

• Long-term career opportunities and job security;

• Free water sports, mountain hiking;

Working hours
40 Hours per week from Monday to Friday, between 08:00h and 18:00h local business hours.

Holidays
Since you will sign a Portuguese employment contract, Portuguese public holidays apply. If you work on a
Portuguese public holiday, you will get an extra compensation day that you can spend later, with consent
of the project.
Your holiday entitlement follows the Portuguese law with 22 days per year (you will collect two days per
month that you work with us).

Recruitment Direct is acting as a recruitment agency