Customer Care Specialist – Portuguese/English Bilingual
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| Job Type | Permanent |
| Area | Thessaloniki, Greece |
| Sector | Call Centre/Customer Service |
| Start Date | ASAP |
| Job Ref | sm6756thes |
- Description
- Customer Care Specialist – Portuguese/English BilingualLocation: Thessaloniki, GreeceEmployment Type: Permanent ContractSalary & Benefits€1,100 gross per month14 salaries per year€1,000 gross sign-on bonusRelocation package providedPrivate health and life insuranceTravel allowanceMeal allowanceGym membership discountPaid trainingIf you don’t already have Greek tax documents, you’ll need to relocate at least 10 days before your start date so they can be arranged.ScheduleMonday to SundayRotating shifts between 7:00 AM and 10:00 PMCustomer support via email (no phone support)What You’ll Actually Be DoingAs a Customer Care Specialist, your role is simple in principle but demanding in practice: help customers quickly, clearly, and professionally.You Will:Respond to customer inquiries via emailSolve technical and account-related issuesInvestigate problems and provide accurate solutionsWork closely with your team to improve processesShare feedback and contribute to team initiativesMaintain performance standards and quality metricsThis role requires focus, patience, and strong written communication skills. You’ll need to stay calm under pressure and keep the customer’s satisfaction at the center of everything you do.What We’re Looking ForLanguage SkillsPortuguese (B2–C1 level) – written and spokenEnglish (B2–C1 level) – written and spokenExperience & Skills1–2 years of experience in customer support or technical supportExperience in help desk or IT-related roles is a plusStrong written communication skillsComfortable using PC systems, internet tools, and Microsoft OfficeConfident working independently and as part of a remote teamAdaptable to changing processes and toolsExperience handling customer communication via email (and phone, if applicable)Willing to complete a background screening
REQUIREMENTS
Portuguese (B2–C1 level) – written and spokenEnglish (B2–C1 level) – written and spokenExperience & Skills1–2 years of experience in customer support or technical supportOFFER
Salary & Benefits€1,100 gross per month14 salaries per year€1,000 gross sign-on bonusRelocation package provided