Slovak Speaking Security Specialist
| Job Type | Permanent |
| Location | Sofia |
| Area | Sofia, Bulgaria |
| Sector | Call Centre/Customer Service |
| Salary | £1.1k per month + relocation |
| Start Date | ASAP |
| Job Ref | uy67689so |
| Languages | Slovak |
- Description
Slovak Speaking Security Specialist
Sofia, BulgariaSalary: 2,400 BGN + bonus up to 300 BGN/month + signing bonus of 3,000 BGN
We are looking for a Slovak Speaking Security Specialist to join our client’s team, representing one of the world’s leading search engines. You will help customers maximize their product experience while being part of a dynamic, supportive team.
What We Offer
- Welcome bonus: 3,000 BGN
- Monthly allowance bonus covering part of the rent
- Flexible contract options: temporary or part-time
- Financial support during relocation (transportation, hotel, rent assistance)
- Fully paid training
- Stable employment and career growth opportunities
- Attractive salary and additional health insurance
- 50+ benefits and services to choose from
- Positive international work environment
- Relocation assistance provided.
Key Responsibilities
- Provide professional support for products and services while maintaining high customer satisfaction
- Use CRM software, ticketing systems, and other tools to address customer needs
- Engage with customers via phone, email, and chat
- Resolve inquiries within agreed SLAs, using knowledge bases and protocols
- Meet or exceed performance goals (call handling, first-call resolution, customer satisfaction)
- Collaborate with teammates to share best practices
- Participate in ongoing training and stay updated on product knowledge
Requirements
- Fluent in Slovak and English
- Strong interpersonal skills and customer service orientation
- Ability to follow structured processes and guidelines
- Excellent active listening and problem-solving skills
- Adaptable and quick to learn new tools and technologies
- Self-motivated and passionate about customer satisfaction
Ideal Candidate
- Customer-focused mindset, delivering exceptional service
- Communicates clearly, able to simplify complex concepts
- Troubleshoots issues and finds creative solutions
- Contributes positively to team dynamics
- Embraces change, learns quickly, and stays composed under pressure