Customer Service Representative - German Speaking
| Job Type | Permanent |
| Location | Gdansk |
| Area | Gdansk, Poland |
| Sector | Call Centre/Customer Service |
| Salary | £10.40 - 10.40 per hour |
| Start Date | ASAP |
| Job Ref | gf5656gdan |
| Languages | German |
- Description
Customer Service Representative – German Speaking
Gdańsk, Poland
8,495 PLN gross/month (49 PLN/hour) + bonuses
Start Date: Mid-JulyAbout the Role
You'll handle travel related customer inquiries, resolve issues, and help guests book stays. This is an office-based role in Gdańsk.
Please note their is no relocation so candidates must live in the Gdansk area.
Working Hours
- Shifts between 7:00 AM – 9:00 PM, Monday to Sunday
- Expect to work 2 weekends per month
- Full-time (40 hrs/week) or part-time (25–30 hrs/week) options
- Part-time salary is calculated pro rata
What You’ll Do
- Respond to customer inquiries via phone and email
- Handle bookings, complaints, and account issues
- Deliver fast, friendly, and accurate support
- Manage multiple tasks at once
- Follow company policies and hit performance targets
- Escalate and resolve complex cases when needed
Languages Required
- German (C1)
- English (C1/B2)
Compensation & Bonuses
- 8,495 PLN gross/month (based on full-time)
- Retention Bonus: Up to 1,500 PLN every 6 months
- Performance Bonus: Up to 5% monthly
- Anniversary Bonus: $150 gift after 1 year