Polish Speaking ARC Support Specialists
| Job Type | Permanent |
| Location | Lisbon |
| Area | Lisbon, Portugal |
| Sector | Call Centre/Customer Service |
| Salary | €1,050 - 1,237 per month + free accommodation + flight repaid |
| Start Date | ASAP |
| Job Ref | jh6767lis |
| Languages | Polish |
- Description
Polish Speaking ARC Support Specialists
Lisbon, Portugal
€1050/month + free accommodation in shared company-rented apartments OR €1237/month without accommodation.
Overview
This role involves providing support to customer’s online orders, throughout the
whole journey (eg. delivery management, shipping investigations, returns, payment
transactions, refunds, inbound/outbound calls and order information review,
business related requests).
• The Specialist will be handling very sensitive customer and client information, having
to follow the standard PCI and GDPR policies.
• This team will be responsible for interacting with customers, Carriers/Couriers,
financial institutions, other specialists, and other internal departments.
• There is a wide range of responsibilities focused on improving the overall customer
experience and maintaining the highest customer service standards at all times.
• The Specialist will be required to quickly and effectively recognize and analyze
complex problems and escalate to the dedicated team, if necessary, with the help of
the Knowledge Base.
• All Specialists are expected to be team orientated, combining efforts in achieving the
project’s goals.
Job Required Experience
✓ Flawless communication skills, proficient (both written and oral) in English (C1).
✓ Ability to work in a sensitive and classified information environment is an advantage.
✓ Ability to work quickly and efficiently under deadline pressure.
✓ Very good accuracy and attention to detail, understanding that small details can
make the biggest
difference.
✓ Proven ability to work and make decisions with minimal supervision.
✓ Proactively utilize strong problem-solving skills to deliver customer-focused
solutions.
✓ Working in a back-office environment with customer satisfaction in mind.
✓ Excellent written and verbal communication skills.
✓ Interest in self and team KPIs – focusing on what can be done instead of what cannot
be.
✓ Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with
that.
✓ As this job is directly related to order volume, flexibility is required and will
occasionally involve overtime work.
✓Extraordinary teammate, thriving in an environment where camaraderie matters.