Italian Speaking Customer Service - Office based

Italian-Speaking Customer Service Representative

Location: Athens, Greece (Remote in Greece after training)
Salary: Gross basic €1,100/month (14 salaries per year) + performance bonus up to €110/month

Work for a global leader in household products and appliances, specializing in vacuums. This role focuses on delivering outstanding customer service, assisting with sales, and providing technical support for customer inquiries.

Key Responsibilities:

• Respond to inbound customer calls regarding:
  • Sales: Help with product purchases and recommendations.
  • Aftersales: Address concerns or issues post-purchase.
  • Product Enquiries: Provide detailed information about products.
  • Delivery Questions: Resolve delivery-related queries.
• Use multiple internet-based applications and virtual desktop (VDI) tools to provide efficient customer solutions.
• Handle escalations by forwarding unresolved issues to the client.
• Gain hands-on product knowledge in an on-site lab equipped with the company’s products.

Qualifications:

• Language Proficiency: Italian (C1+ minimum) and b2 English
• Experience: Previous experience in customer service or a related field is preferred.
• Technical Skills: Strong general computer skills and familiarity with virtual tools.

Work Schedule:

• Hours: Monday to Sunday, operating between 8 AM and 10PM on rotational shifts.

Training & Work Arrangement:

• Training: On-site in Athens with access to product labs for practical knowledge.
• Post-Training: Office based

Benefits:

• Competitive salary with 14 monthly payments annually.
• Performance bonus of up to €110 per month.
• Represent a world-leading brand with robust training and product knowledge support.
• Flexible remote working arrangement after on-site training.

This role is ideal for someone with advanced Italian language skills, customer service experience, and a desire to work with a world-class brand in a flexible remote setup.

Would you like help preparing a tailored application or cover letter for this position?