French Speaking Customer Support

French Speaking Customer Support

Athens, Greece


Monthly salary €1045 gross + production bonus up to €100 (up to 14 month salaries a year).

This role involves working on behalf of a bank.

● Support our customer you will be the frontline of our bank to the French speaking market. Working across multiple channels (live chat, email, phone) to give our customers a best in class experience.

However you are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.

● Improve our product no one knows the customer better than you - so you’ll also be key in relating customer feedback internally. Your feedback will have a direct impact on the way we deliver a product and service that our customer loves.

● As we grow across European markets, we are looking for native speakers to help improve our user experience in each country. As one of our French facing specialists, you’re an ambassador of our product there. What you’ll need:

● Experience in customer service or customer facing roles preferred

● Experience with CRM tools preferred

● Full time availability (40 hours per week)

● Excellent communication skills and a friendly demeanor

● Ability to work under stressful and testing situations with customers

● Native level fluency in French and business English in both written and verbal communications required

● Can do attitude, willingness to learn and reliability are essential to your success in this role.

 
Flight paid by client and first 2 weeks hotel provided