Danish Speaking Customer Service Advisor

 What you will do:

• Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email
• Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution and customer satisfaction is achieved
• Input and track orders, returns, pick-ups and advise customer of updates to ensure customer satisfaction is achieved
• Processing customer orders and providing expert advice on the company’s extensive products
• Process payments, manage invoice and statement queries and escalate as required to the relevant team
• Maximizing sales opportunities by identifying and seizing opportunities to upsell
• Utilise your language skills by translating and proof reading orders received
• Develop and maintain strong relationships with our customers
• Work towards achieving the team service level targets
• Maintain up-to-date knowledge of our products and processes to ensure customers are well informed
• Adhere and follow the company’s communication procedure, guidelines and policies
• Ad hoc projects and duties as requested by management

What we need from you:

• Fluent in Danish and English
• Previous experience in a customer service role is highly desirable but full and ongoing coaching and support will be given
• Customer focused, have the ability to deal with our customers in a friendly and polite manner