Call Centre Quality Team Manager
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| Job Type | Permanent |
| Location | Lisbon |
| Area | Lisbon, Portugal |
| Sector | Call Centre/Customer ServiceTeam Lead/Management roles |
| Salary | €3k per month |
| Start Date | ASAP |
| Job Ref | hg565lis |
- Description
Call Centre Quality Team Manager
Lisbon, Portugal
€3,000 per month + meal allowance + health insurance
Our client is recruiting for their call centre for a Quality Team Manager who has at least 5 years Quality Management experience in a call centre environment.
Job Duties
Establish and maintain Quality Management system.
Implement Operational Excellence Tools (Six Sigma, Continuous Improvement, Promotion of Kaizen etc)
Works with the team to ensure quality targets are met, through the creation and implementation of KPIs
Design and implement KPI measures, measurement systems and visual tracking controls / dashboards to manage Ensuring Quality metrics are achieved
Ensure compliance with policies and procedures, carrying out Quality Audits when required
Essential Criteria
Bachelor’s Degree (any discipline), with at least 5 years Quality Management experience
Fluent English
Experience with ISO and ideally Lean Six Sigma Green Belt certified
Experience managing Quality Analysts and Team Leaders.
Fluent English
Excellent skills on Excel / Quality Tools / Data Analysis / Analytical Skills / Reporting Amenable to work on 24/7 shifting schedule, holidays, weekends and rest days
The Remuneration
● Base salary above average (x 14months)
● Meal allowance
● Healthcare and Dental Insurance (since day one)