French Speaking Customer Service Advisors

French Speaking Customer Service Advisors

Thessaloniki, Greece

€1100 per month gross + benefits

Overview

This role involves answering incoming calls and back office tasks.

Candidates must already be in the Thessaloniki area as interviews are onsite.

Dealing with customers by inbound voice calls + back office content checking, quality moderation and analysis and we need good language level and technical skills attention to detail.

• Native level French and b2 English.
• Must be internet savvy (understand how to navigate a website)
• Experienced at using search engines to find information on the internet
• Very detail oriented
• Passionate about digging into a problem and figuring it out
• Must have proficient verbal, written and interpersonal skills
• Able to work in multiple tools/web browser windows at one time
• Excellent work pacing (time management) skills
• Self-directed
• Able to identify trends and potential red flags
• Excellent communication skills with other team members
• Self-starter, can easily adapt to change (new content, changing policies)
• Good problem solving, diagnosis and troubleshooting skills
• Ability to communicate in an easy to understand format (verbal and written)
• Ability to work independently and within a team