Czech Speaking Customer Service Advisors


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2022-08-02 10:04:191970-01-01Recruitment Direct
Job TypePermanent
LocationAthens
LocationAthens, GreeceAthensGreeceAthens
SectorCall Centre/Customer ServiceIT
Salary€17k - 18k per year + flight+2 weeks hotel
Start DateASAP
Job Refdf55454ath
Description

Czech Speaking Customer Service

Athens, Greece

Salary: €1200 gross per month + bonus up to 10%

Candidates should have good customer service experience.

The role involves dealing with Czech customers by phone, live chat and email regards querie about their accounts.

Listing Creation and Management: guiding merchants in creating and managing their listings.

● Listing Verification: supporting merchants into getting their istings verified and activated.

● Review Management: guiding merchants in requests related to reviews coming from customers (review removal requests, replying to customer reviews etc).

● Search ranking: educating merchants on how Search ranking works.

● Listing Reinstatement: supporting merchants in getting their suspended or disabled GMB listings reinstated.

● educating the merchants

Job Duties

- helping customers with the settings of their accounts as well as downloading and installing apps and content.

- Refund request: process refund request on behalf of the customers.

- Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues.

-Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request.

- 3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer.

- Gift Card issues: guiding customers on the usage of Gift cards

 

Relocation package : Flight paid and 2 weeks accommodation provided.

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