Digital Marketing Team Leader

Digital Marketing Team Leader – 11 month contract initially

Dublin, Ireland

€43,188 per year + bonus (up to €500 a month) = OTE €49,188

Overview

We are looking for a passionate Team Leader willing to coach and guide a young and highly motivated team of Digital Marketing Technical Specialists. As a Supervisor this person will be the link to our client’s success, leading a team of approximately 15 Specialists in charge of their client’s technical support/troubleshooting and ensuring that clients expectations are met.   

The Team Leader / Supervisor should be a true inspiration for the team, being responsible for the team’s success and continuous improvement, assuring the accomplishment of the internal objectives.

Job Duties

• Motivate, involve and create the best team spirit among the team;

• Ensure the team’s development, training and evaluation focused on the accomplishment of the KPIs;

• Develop strategies aimed at optimizing the market potential and improving customer satisfaction;

• Listen to team members’ feedback and resolve any issues or conflicts;

• Recognize high performance and reward accomplishments;

• Develop strategies to promote team member adherence to company regulations and performance goals;

• Develop action plans for continuous improvement.

Experience Required

• Fluency in English (minimum C1);

• Proven team management experience in a client’s support environment (minimum 1 year);

• Need to have experience managing CSRs and in BPO projects. Experience in a tech project is a plus.

• Experience managing and reporting to the client;

• Dynamic, autonomous proactive and data driven;

• A team player with strong leadership, analytical and communication skills;

• Affinity with technology;

• Ability to adapt well to change in direction and priority in a fast-paced and deadline-oriented environment;

• Availability to work between 8am – 5pm, Monday to Friday.

• Candidates should already live in commutable distance to Dublin City Centre.