French Speaking Customer Service Advisors

2022-05-12 15:45:212022-06-08Recruitment Direct
Job TypeContract
LocationAmsterdam
LocationAmsterdam, The NetherlandsAmsterdamThe NetherlandsAmsterdam
SectorCall Centre/Customer Service
Salary€21.6k per year
Start DateASAP
Job Refsm78548ams
LanguagesFrench
Description

French speaking Customer Support Advisors – initially home based - 6 month contract initially

Amsterdam, Netherlands

€21,600 per year gross

Job duties

As a customer support advisor, you are responsible for incoming calls or e-mails / chats with questions about the online shop. You handle questions and complaints in a professional manner with the highest degree of customer service.

Essential Experience

• You have at least a completed MBO background, HBO in the direction of communication is an advantage

• You have at least 1 year of experience in the field of customer service, this can also be face-to-face.

• You are available 40 hours a week

• You are available full-time as well as in the evenings and in the weekends

• You have strong computer skills and good typing skills

• You have good communication skills, are well organized, accurate and professional

• You are enthusiastic, energetic, driven and dynamic

• Native and/or full professional proficiency of the French and English language

 

  • 13 days full time paid training at home, Monday-Friday
  • Hybrid/Work at home possible after training, on the condition that they will come to the office in case of performance/attendance issues
  • 8 hours shifts schedule 4 weeks in advance, Monday-Saturday, from 9 AM to 9 PM
  • Fixed Term contract of 27-weeks
  • 1800 EUR gross p/m, with additions:
    • 8% holiday allowance paid once a year
    • Attendance bonus program, up to 700 EUR p/year
    • Full travel compensation for people travelling from 10 km away
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