German Speaking Team Leader

2021-06-10 14:02:052021-07-17Recruitment Direct
Job TypePermanent
LocationCambridgeshire
LocationCambridgeshire, United KingdomCambridgeshireUnited KingdomCambridgeshire
SectorCall Centre/Customer ServiceTeam Lead/Management roles
Salary£30.5k per year
Start DateASAP
Job Refsm2276ca
LanguagesGerman
Description

German Speaking Team Leader 

Cambridgeshire, England

£30,500 per year

Responsibilities Motivate and support the team to develop positive relationships with customers to provide excellent customer service.

Resolve complex customer queries and complete follow-up actions.

Use bespoke IT systems to resolve and process customer orders and queries.

Carry out call quality reviews and help your team develop using a coaching approach.

At peak times, take calls and handle customer enquiries.

Recruitment of Customer Care Agents

Qualities

Previous Team Leader/Supervisor experience

Passionate about delivering customer service.

Fluent in spoken and written German and English.

Willing to learn how to use a variety of bespoke IT systems.

Positive and engaging communication skills.  

Coaching & feedback skills.

Ability to work in a team, ask for help and trust colleagues.

Face to face Customer Service skills with visitors and at events.

Ability to prioritise a varied workload.

Interpret department, team and individual metrics for continuous improvement.

Problem-solving skills to take the initiative and develop your knowledge.

 

Sponsorship can be provided if required

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