French Speaking Technical Support Engineers - Tier 2

French Speaking Technical Support Engineers Tier 2

Dublin, Ireland

€29,400 per year including bonus + €2000 signing bonus

Due to expansion our client is recruiting for Technical Support Engineers for their Dublin office. Candidates must already be based in the Dublin area and have work permission for the Republic of Ireland.

Job Duties:

Responsible for resolving technical queries and troubleshooting for hardware, ad platforms, working with consumers, B2B clients, partners and internal clients by addressing issues assigned to them through the ticketing systems via chat, email or phone channels.

Accountable for closing escalated customer inquiries, assist users in complex account recovery issues and complex payment issues.

• Resolving technical issues;

• Troubleshooting of an advertising platform in a B2B environment;

• Defining solutions to clients and adapt existing processes to find alternative solutions;

• Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion;

• Achieve strong customer satisfaction with a focus on quality and results.

Job Criteria

Native Level French and fluent English both written and spoken.

Technology savvy

Excellent problem solver

Team Player
Previous experience in supporting digital marketing platforms is desirable but not essential.