Norwegian Speaking Customer Service

Norwegian Speaking Customer Support

Athens, Greece

Our client in Athens has requirements for Norwegian speaking customer service Advisors.

Supporting customers by inbound calls, emails and online chat.

This role starts asap.

Salary €1300 per month + bonuses up to 10% of gross basic salary + flight paid for + 2 weeks accommodation.

Candidates must speak native level Norwegian and have at least 6 months customer service experience.

Candidates should have good general IT skills.

Listing Creation and Management: guiding merchants in creating and managing their listings.

● Listing Verification: supporting merchants into getting their istings verified and activated.

● Review Management: guiding merchants in requests related to reviews coming from customers (review removal requests, replying to customer reviews etc).

● Search ranking: educating merchants on how Search ranking works.

● Listing Reinstatement: supporting merchants in getting their suspended or disabled GMB listings reinstated.

● educating the merchants

Job Duties

- helping customers with the settings of their accounts as well as downloading and installing apps and content.

- Refund request: process refund request on behalf of the customers.

- Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues.

-Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request.

- 3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer.

- Gift Card issues: guiding customers on the usage of Gift cards

Recruitment Direct is acting as a recruitment agency.