German Speaking Customer Service Representative
| Job Type | Permanent |
| Area | Gdansk, Poland |
| Sector | Call Centre/Customer Service |
| Start Date | |
| Job Ref | sm34543gda |
- Description
Customer Service Representative – German Speaking
Gdańsk, Poland8,495 PLN gross/month (49 PLN/hour) + bonusesStart Date: 17th February OR 3rd March OR 17th MarchAbout the RoleYou'll handle travel related customer inquiries, resolve issues, and help guests book stays. This is an office-based role in Gdańsk.Relocation assistance availableWorking HoursShifts 8-hour shifts between 07:00–00:00, Monday to SundayExpect to work 2-3 weekends per monthFull-time (40 hrs/week) or part-time (25–30 hrs/week) optionsWhat You’ll DoRespond to customer inquiries via phone and emailHandle bookings, complaints, and account issuesDeliver fast, friendly, and accurate supportManage multiple tasks at onceFollow company policies and hit performance targetsEscalate and resolve complex cases when neededLocation: On-site work from the office in GdańskEmployment type: Employment contract (subject to completion of an occupational health examination)Salary: 49 PLN gross per hourWorking ScheduleFull-time, 5 days per week (Monday to Sunday)8-hour shifts scheduled between shifts between 07:00–00:00Flexibility required to work 2–3 weekends per month, if necessaryTrainingPaid trainingDuration: 10 weeksSchedule: Monday to Friday, 9:00 am – 5:00 pm (8 hours per day)Structure:5.5 weeks of theory and trainingRemaining time dedicated to nestingBenefits and Bonuses(All benefits and bonuses are subject to terms and conditions and depend on the type of contract.)Relocation package: 5,500 PLN grossMedicover healthcare packageAttendance bonus: up to 3,000 PLN grossMonthly performance bonus: up to 400 PLN gross100 PLN gross for each achieved KPIMultisport cardContribution towards corrective glassesPsychological supportHoliday subsidy through programRequirementsFluent German (minimum C1 level)Good English skills (minimum B2 level)Previous customer service experience is an advantageGood computer skills