Danish Speaking Customer Service - Travel industry
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| Job Type | Permanent |
| Location | Barcelona |
| Area | Barcelona, Spain |
| Sector | Call Centre/Customer Service |
| Salary | €22.4k per year |
| Start Date | ASAP |
| Job Ref | we32092bar |
- Description
Danish Customer Service Representative - Travel Industry
Location: Barcelona, Spain
Salary: €22,240 per year grossPlease note candidates must already live in the Barcelona area.
Job Responsibilities:
As a customer support advisor for a prestigious travel company, you will be responsible for:
- Understanding and identifying customer needs.
- Listening, responding, and mediating between international travelers and accommodation providers worldwide.
- Ensuring a high level of customer service.
- Clarifying inquiries about service, payment, and technical requirement
REQUIREMENTS
- Danish: C2 level and advanced English
- Must already live in the Barcelona area
- Excellent communication and inter-personal skills both written and spoken
- User friendly PC skills: Office 365, CRM Database, and other internal platforms.
- A problem-solving and solution-driven mentality
- A positive, motivated mindset that will help you deal with some tricky customer problems.
- Goal-oriented work approach
- An open mind to changing priorities and business processes.
- Affinity with Accommodation platforms
- Experience within customer service or contact center environments will be valued.
- Availability to work from the office and from home (within 100km from the office)
OFFER
- 38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
- Available shift: 09:00-20:00h (Rotatory)
- Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
- Holidays: 27 working days of holidays/year
Benefits :
- Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
- Free private health insurance if interested when getting a permanent contract.
- Flexible remuneration in nursery school transport if interested after probation period.
- A multicultural and international working environment
- Modern office spaces.
- Free coffee every day and free fruit once a week
- Be part of an exciting industry leading department with great opportunities to learn and grow your career
- 3 weeks of Initial training and continued personal coaching