Swedish Speaking Trainer - Call Centre

Swedish Speaking Trainer – Call Centre

Riga, Latvia

€2000 gross per month

This job posting for a Swedish Speaking Trainer in Riga, Latvia, provides an overview of the responsibilities and the qualifications required for the role, specifically within a call centre setting. Here's a detailed breakdown of key elements:

Job Overview:

The role is essential for:

• Training Delivery: Conducting training sessions for new hires (both pre-process and process training) to ensure they are ready for their roles.
• Upskilling and Knowledge Enhancement: Continuously updating teams on project knowledge using various effective learning methods to boost overall performance.
• Monitoring and Improvement: Running post-knowledge tests (PKTs) and gathering evidence to assess and improve knowledge retention.
• Supporting Operational Excellence: Contributing to the organization’s goals by ensuring the workforce is skilled and informed, thus maintaining high service standards.

Experience Required:

To qualify, candidates must have:

• Language Proficiency: Advanced Swedish (C1 level) and strong English (B2 or better) for both verbal and written communication.
• Relevant Work Experience: At least 2 years of experience as a Trainer, preferably within customer service environments in fintech or banking.
• Communication Skills: Strong interpersonal and communication skills, along with experience working collaboratively in teams.
• Customer Service Knowledge: Background in managing customer service programs (retail experience is a plus).
• Presentation Skills: Proven ability to deliver effective presentations and trainings.
• Organizational and Planning Skills: Ability to organize and manage training schedules effectively.
• Group Dynamics Awareness: Understanding diversity within teams and how to manage group dynamics.
• Tech-Savviness: Competence in MS Office applications like Word, Excel, and PowerPoint.
• Analytical and Results-Oriented Approach: Ability to analyze performance data and strive for measurable results.

This position offers a salary of €2000 gross per month and is aimed at individuals with a strong training background, customer service experience, and fluency in Swedish and English, specifically within the financial services industry.