Swahili Speaking Content Moderator

Swahili Speaking Content Moderator - Office based in Lisbon, Portugal.

Salary: €1040 per month + free accommodation + flight reimbursement.

Our client based in Lisbon is recruiting Swahili Speaking Customer Service Advisors on behalf of a client who specialises in food deliveries, car sharing and transportation services.

Requirements:

• Fluency in Swahili and English
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Attention to detail and ability to follow guidelines
• Previous experience in customer service and/ or content moderation is a plus

Duties:

• Content Reviewing: Ensuring all content aligns with community guidelines
• Sensitive Content Handling: Classifying and removing content as per client's criteria
• Escalation Procedures: Making timely escalations for issues needing higher management attention
• Confidentiality: Following corporate policies for information security
• Continuous Training: Engaging in training programs for role proficiency
• Performance Compliance: Meeting defined performance indicators
• Outbound Calls: Contacting drivers and customers for investigation purposes

Compensation/ Relocation Package: 

• Offering a gross salary of up to €1040 per month
• Free accommodation for the entire contract duration
• Flight reimbursement

This is a great opportunity to gain international work experience and work for an internationally known company.

If you are interested in this opportunity to work in Portugal as a Swahili Speaking Customer Service Advisor, please apply with your CV in English language.

 Please note candidates must already have work permission for Portugal, either an EU passport or Portuguese Residence Card.

Please note there is no possibility of remote work with this role.