German Speaking Support Representatives
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| Job Type | Permanent |
| Location | Barcelona |
| Area | Barcelona, Spain |
| Sector | Call Centre/Customer Service |
| Salary | €22k per year + relocation |
| Start Date | ASAP |
| Job Ref | lk3433bar |
- Description
German Customer Support Representatives
Barcelona, Spain
Gross Basic Salary €22,000 per year
Job Duties
- Interact with users via email, phone, and chat
- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation
Requirements
To be successful in this role you need:
- Native level of German and C1 level of English
- Previous customer facing experience (B2B or B2C)
- Prior experience in multi-channel customer support
- Experience working within a metric and target focused work environment
- Excellent listening and communication skills, written and verbal
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
Benefits
What do we offer:
- Full-time (39 hours/week)
- Permanent Contract
- Relocation package: Flight tickets and 600€
- Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week). Work from office in Barcelona
- Salary: 22.000 € gross/year
- Continuous training and development program
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team